FAQs

General FAQs

How do you make sure your products are free of the top food allergens and gluten?

While no one can guarantee any product as 100% allergen free, our Quality Assurance (QA) program is highly controlled and multi-faceted. For more specifics, please review our Ingredients Statement and Allergen Declarations.

If you are now soy free, why do I see soy warnings on packaging I bought on Libre Naturals online or at a store?

As of June 1, 2012, we went soy free.

Until June 1, 2012, we did use soy products in our facility.  Any products that actually had soy in them are now expired as of June 1, 2013.

There are still a handful of Nonuttin' brand products that say they contain or may contain soy.  This is old packaging.  We expect to use up all old packaging by December 2013.  All Libre Naturals products never had any soy warnings as they were launched after June 1, 2012.

For details on how we phased out, cleaned up and moved on from soy, please see our Soy Free Facility page or give us a call toll free at 1-866-714-5411

Are your mini chocolate chips both nut and dairy free?

Yes, in fact, they are certified organic and made for us in a dedicated facility that does not use any of the top 11 food allergens. No dairy, no nuts, no gluten; only cocao, evaporated sugar and coffee products are in this facility.

Are your products considered gluten free?

Yes, all Libre Naturals products, whether under the Libre Naturals or Nonuttin' brand are 3rd party certified Gluten Free by The Gluten Free Certification Organization, which is indicated on every product label. GFCO's requirements are that all products must show no detection of gluten down to 10 parts per million (ppm) which is lower than that currently proposed for gluten free regulation.(20 ppm).

Are Libre Naturals products considered natural?

There is no standard regulation of the word "natural" but yes, all Libre Naturals and Nonuttin' brand products are considered all natural using the commonly understood definition as:  "free of artificial flavors, colors and preservatives".

Do you use any Genetically Modified ingredients (GMOs)?

No. In Canada, a non-GMO statement on any food product must be verifiable according to labeling laws so we carefully manage documentation to verify that claim since our manufacturing facility is located in Canada.

All of our ingredient suppliers have provided us with statements to affirm that the ingredients they use or the seeds they grow are not genetically modified. Very few of our ingredients even have genetically modified versions used in farming.

With canola oil, we require our suppliers to provide lab documentation showing that the canola oil is free of GMO contamination. 

Are your products Kosher?

Yes, all products have been certified Kosher pareve since April 2005 by BC Kosher out of Vancouver, British Columbia, Canada. All Nonuttin' and Libre Naturals brand products have the BCK pareve symbol on them.

What do the logos on your packaging mean?

In addition to the Kosher certification icon (BCK), there are 3 other logos on every Libre Naturals product whether it is under the Libre Naturals or Nonuttin' brand.  This is what they look like:


The Dedicated Facility icon lets you know that the product is manufactured in a dedicated facility that is free of all of the top 11 food allergens.

The Allergy Friendly icon lets you know that the product is free of all of the top 11 food allergens but you should also check the ingredient list every time since you may be allergic to other ingredients we use.

The Certified Gluten Free icon lets you know that the product is certified gluten free by the Gluten Free Certification Organization down to less than 10 ppm (parts per million).

What is the shelf life of your products?

All products have a best before date indicated on the package that indicates when they can be kept unopened until. When purchasing retail packaged items from the online store at regular price and kept at room temperature and out of direct light and heat, all retail packaged products have at least 6 months of shelf life. Because the bulk products are in different packaging, all bulk products have at least 4 months of shelf life when purchased from the online store. Freezing is suitable to extend shelf life by up to 6 months as indicated below.

After the best before date, the products may be dry, stale tasting and not as visually appealing and products with seeds in them may be rancid. Many of our products are suitable for stocking in emergency kits for homes, schools and offices.

Can your products be frozen?

Yes, all of our products can be frozen. We recommend freezing tightly sealed packages under regular conditions for no longer than 6 months. You may then use the products for 6 months past their indicated best before date as long as they remain sealed.

Do you have sugar in your products?

Yes. We use organic evaporated cane sugar and rice syrup as sweeteners. In addition, some of our ingredients contain sugar sources including organic evaporated cane sugar, honey, raisin juice concentrate and apple juice concentrate.

Are your products vegan?

All products except granolas (bars and granola cereals) are vegan. All granolas and bars are considered vegetarian because the crisp rice we use has honey in it.

Can I eat Libre Naturals' products if I'm diabetic?

Most definitely! The American Diabetes Association does not recommend cutting out specific foods. Nonuttin' Granola Bars have also been reviewed by a registered dietitian. She has indicated that diabetic or hypoglycemic individuals can certainly make our bars part of their diet and that the healthy fats, protein and whole grains included in the bars will slow down the absorption of sugars.

Where can I purchase your products?

Libre Naturals' products are sold mainly in natural food and health stores in many states. Check out a location close to you on our Store Locator page.

We update this list regularly but it is a good idea to phone your local store before you go to be sure they have the products you want. If you can't find the products you want in your area, we'd be happy to take your order in our online store.

How do I get my local store to carry the Libre Naturals products I like?

Retailers can be quite responsive to their regular customers requesting products. It is helpful to print off a Product Request Form and take it to your local store's manager and/or buyer. Check back to see if they will honor your request and let us know when you talk to the store so that we can follow up with them as well.

Of course, if your store does decide to stock your favorite products, be sure to go back and support your store or else you may find they will only stock our products once.

Can I buy wholesale from Libre Naturals?

Absolutely! We welcome inquiries from retail stores, coffee shops, schools, camps, vending, hospitals, the hospitality industry and other foodservice companies and we would be happy to serve you. Please provide us with your details on our Wholesale Contact Form.

There is chocolate liquor in your chocolate chips. Is this a kind of alcohol?

Chocolate liquor does not have any alcohol in it and does not use alcohol during the process. Chocolate liquor is what is created when the roasted cacao bean is ground. As the grinding breaks down the bean, cocoa butter is released and begins to melt, creating the chocolate liquor. All chocolate (except white) has chocolate liquor in it in varying amounts with darker chocolate having more than milk chocolate. It is what gives chocolate the flavour we've come to know and love.

Are you a green company?

We do our absolute best to apply green initiatives to everything that we do. Some examples of that include purchasing Forest Initiative corrugated cases for our products, we turn down the heat every night, recycle everything from batteries to printer cartridges in our office and we're proud to say that we throw out only 2 green garbage bags of waste per week and recycle the rest.

But we don't advertise as being green because there are some areas where we're not able to yet be truly green. An example of this is with our granola bar packaging. In order to get the shelf life we need without preservatives, we use a polypropylene layered package. While it is a plastic that could be recycled, most cities don't yet have the facilities to separate out this kind of packaging. So to say it was green would be dishonest.

We'll keep working to reduce our waste and energy usage one step at a time while balancing the need to have products that meet the requirements of both our consumer and wholesale customers.

How come there is a foreign transaction fee on my credit card statement when I purchased in US dollars?

When you purchase from the Libre Naturals US online store using either the Mastercard or Visa payments options, you are charged in US dollars from our US merchant accounts.  However, because we are a Canadian company, some credit card companies will charge an extra 2-3% foreign transaction fee to their card carriers.  This is not a charge from Libre Naturals nor a currency conversion. To avoid this fee, you may choose to use the Paypal option instead.  Paypal allows you to use a variety of US based credit cards (including some we can't offer such as Discovery), without a membership and at no additional cost.

Why does my credit card keep declining even when I know there's no problem with it?

Some US credit card companies have automatic security measures that do not allow their credit cards to shop with foreign companies.  Although you are charged in US dollars with US merchant accounts, we are a Canadian company and so your credit card company may automatically disallow the transaction.  This shows in our store as declined or failed.

If this does keep happening to you, a quick call to the toll free number on the back of your credit card should solve the problem.  Just let them know that you are making a transaction online with Libre Naturals and they will clear the current transaction plus usually flag all future Libre Naturals transactions as "safe".