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Frequently Asked Questions

 

How do you make sure your products are free of the top food allergens and gluten?

While no one can guarantee any product as 100% allergen free, our Quality Assurance (QA) program is highly controlled and multi-faceted. For more specifics, please review our Ingredients Statement and Allergen Declarations.

Are your mini chocolate chips both nut and dairy free?

Yes, in fact, they are certified organic and made for us in a dedicated facility that does not use any of the top 11 food allergens. No dairy, no nuts, no gluten; only cocao, evaporated sugar and coffee products are in this facility.

Are your products considered gluten free?

Yes, all Libre Naturals products, are 3rd party certified Gluten Free by The Gluten Free Certification Organization, which is indicated on every product label. GFCO's requirements are that all products must show no detection of gluten down to 10 parts per million (ppm) which is lower than the gluten free regulation (20 ppm).

Are Libre Naturals products considered natural?

There is no standard regulation of the word "natural" but all Libre Naturals products have natural ingredients using the commonly understood definition as:  "free of artificial flavors, colors and preservatives".

Do you use any Genetically Modified ingredients (GMOs)?

No. In Canada, a non-GMO statement on any food product must be verifiable according to labeling laws under the National Standard so we carefully manage documentation to verify that claim since our manufacturing facility is located in Canada.

All of our ingredient suppliers have provided us with statements to affirm that the ingredients they use or the seeds they grow are not genetically modified. Very few of our ingredients even have genetically modified versions used in farming.

Are your products Kosher?

Yes, all products have been certified Kosher pareve since April 2005 by BC Kosher out of Vancouver, British Columbia, Canada, which is now known as Kosher Check.

What do the logos on your packaging mean?

In addition to the Kosher certification, there are 3 other logos on every Libre Naturals product This is what they look like:

Kosher Check is based in Vancouver, British Columbia 

Dedicated Facility The Dedicated Facility icon lets you know that the product is manufactured in a dedicated facility that is free of all of the top 11 food allergens

Allergy Friendly The Allergy Friendly icon lets you know that the product is free of all of the top 11 food allergens but you should also check the ingredient list every time since you may be allergic to other ingredients we use.

Gluten Free The Certified Gluten Free icon lets you know that the product is certified gluten free by the Gluten Free Certification Organization down to less than 10 ppm (parts per million).

What is the shelf life of your products?

All products have a best before date indicated on the package that indicates when they are of the best taste and quality while still unopened. When purchasing items from the online store at regular price and kept at room temperature and out of direct light and heat, all retail packaged products have at least 4 months of shelf life.  Items on sale may be on promotion because they have have less than 4 months until the best before date.

After the best before date, the products may be dry, stale tasting and not as visually appealing and products with seeds in them may be rancid. While not harmful, your enjoyment of these products will be reduced.

Freezing is suitable to extend the best before date by up to 6 months as indicated below.

Can your products be frozen?

Yes, all of our products can be frozen. We recommend freezing tightly sealed packages under regular conditions for no longer than 6 months. You may then use the products for 6 months past their indicated best before date as long as they remain sealed.

Do you have sugar in your products?

Yes. We use organic evaporated cane sugar and rice syrup as sweeteners. In addition, some of our ingredients such as chocolate chips contain organic evaporated cane sugar.

Are your products vegan?

Yes, all products are sourced from ingredients that use no animal by-products, including in processing.

Can I eat Libre Naturals' products if I'm diabetic?

Most definitely! The American Diabetes Association does not recommend cutting out specific foods. Libre Naturals Granola Bars have also been reviewed by a registered dietitian. She has indicated that diabetic or hypoglycemic individuals can certainly make our bars part of their diet and that the healthy fats, protein and whole grains included in the bars will slow down the absorption of sugars.

Where can I purchase your products?

Libre Naturals' products are sold mainly in natural food and health stores in many states. Check out a location close to you on our Store Locator page.

We update this list regularly but it is a good idea to phone your local store before you go to be sure they have the products you want. If you can't find the products you want in your area, we'd be happy to take your order in our online store.

How do I get my local store to carry the Libre Naturals products I like?

Retailers can be quite responsive to their regular customers requesting products. It is helpful to print off a Product Request Form and take it to your local store's manager and/or buyer. Check back to see if they will honor your request and let us know when you talk to the store so that we can follow up with them as well.

Of course, if your store does decide to stock your favorite products, be sure to go back and support your store or else you may find they will only stock our products once.

Can I buy wholesale from Libre Naturals?

Absolutely! We welcome inquiries from retail stores, coffee shops, schools, camps, vending, hospitals, the hospitality industry and other foodservice companies and we would be happy to serve you. Please provide us with your details on our Wholesale Contact Form.

There is cocoa mass in your chocolate chips. What is this?

Cocoa mass is what is created when the roasted cacao bean is ground. As the grinding breaks down the bean, cocoa butter is released and begins to melt, creating the cocoa mass. All chocolate (except white) has cocoa mass (sometimes known as chocolate liquor or unsweetened chocolate) in it in varying amounts with darker chocolate having more than milk chocolate. It is what gives chocolate the flavor we've come to know and love.

Are you a green company?

We do our absolute best to apply green initiatives to everything that we do. Some examples of that include purchasing Forest Initiative corrugated cases for our products, programming the heat to a lower temperature at night and weekends, and recycling everything from batteries to printer cartridges in our office.  We've even put in motion sensor lights so that lights turn off automatically if no one is in the room.

But we don't advertise as being green because there are some areas where we're not able to yet be truly green. An example of this is with our granola bar packaging. In order to get the shelf life we need without preservatives, we use a polypropylene layered package. While it is a plastic that could be recycled, most cities don't yet have the facilities to separate out this kind of packaging.

We'll keep working to reduce our waste and energy usage one step at a time while balancing the need to have products that meet the requirements of both our consumer and wholesale customers.

How come there is a foreign transaction fee on my credit card statement when I purchased in US dollars?

When you purchase from the Libre Naturals US online store using either the Mastercard or Visa payments options, you are charged in US dollars from our US merchant accounts.  However, because we are a Canadian company, some credit card companies will charge an extra 2-3% foreign transaction fee to their card carriers.  This is not a charge from Libre Naturals nor a currency conversion.

To avoid this fee, you may choose to use the Paypal option instead.  Paypal allows you to use a variety of US based credit cards (including some we can't offer such as Discovery), without a membership and at no additional cost.

Why does my credit card keep declining even when I know there's no problem with it?

Some US credit card companies have automatic security measures that do not allow their credit cards to shop with foreign companies.  Although you are charged in US dollars with US merchant accounts, we are a Canadian company and so your credit card company may automatically disallow the transaction.  This shows in our store as declined or failed.

If this does keep happening to you, a quick call to the toll free number on the back of your credit card should solve the problem.  Just let them know that you are making a transaction online with Libre Naturals and they will clear the current transaction plus usually flag all future Libre Naturals transactions as "safe".