Shipping and Return Policies

SHIPPING OPTIONS AVAILABLE TO THE CONTINENTAL USA AND ARMY POST OFFICE (APO)

Standard Ground (3-8 business days):  Orders are shipped from our shipping warehouse in Blaine, Washington.  Weekends and holidays are not included in business days.  The total delivery time includes the time it takes to process your order plus actual shipping time.

Fedex 2-Day (2 business days):  When you choose this option, the cost you are charged is automatically calculated by the Fedex quote system and will vary by your order weight and your location.  Orders are shipped from our shipping warehouse in Blaine, Washington.  Weekends and holidays are not included in business days.  The total delivery time includes the time it takes to process your order plus actual shipping time in the USA.  Please note that depending on the time of day you place your order, the shipment may not go out until the following business day due to Fedex cut-off times.  This option is not covered by any free shipping offers or coupons.

Overnight/1 Day Service:  This option is only available by calling our customer service department although overnight/1 day shipments are not always available to all locations or due to product availability and we will advise you on this.  The cost for air shipping will be determined when we input your order details into our Fedex quote system and is due by credit card payment when you accept this option.  Weekends and holidays are not included in business days.  The total delivery time includes the time it takes to process your order plus air shipment time which varies depending on whether you are in a major city with longer times outside of major urban areas. This option is not covered by any free shipping offers or coupons.

Delivery Times:  All deliveries by Fedex take place during regular business hours from Monday through Saturday for home delivery.  If you are not home and the driver feels it is unsafe to leave a package, a notice will be left with further instructions for redelivery or a pickup location.  To avoid this, we suggest you ship to an address where someone is available to receive the delivery during business hours, such as your workplace.

If you order over the weekend, on a holiday or after 10 am on a business day, your order will not be processed until the next business day under normal business volume conditions.

Please note that, with the exception of APO addresses, Fedex cannot deliver to PO boxes.  Please use only your street address.

Shipping Costs

Order Amount

Standard Ground

Fedex 2 Day

Overnight/1 Day

$0-$99.99

$9.99

Fedex Quote

Fedex Quote

$100.00+

FREE

Fedex Quote

Fedex Quote

 

US Customs and FDA

On rare occasions, we may ship your product from our Canadian manufacturing facility rather than our Blaine, Washington, shipping warehouse.  In this case, your order will pass through both US Customs and FDA clearance.  Please note that US Customs/FDA may choose at any time to detain a package and may require further information from the US recipient before releasing the package, regardless of the method of transport or value of the package. Although extremely rare in our many years of experience, any delays and/or demanded information are due to US Customs/FDA and are completely beyond our control.

All shipping costs include US Customs and FDA fees.  If for any reason, you receive a bill for these services, please let us know within 24 hours toll free at 1-866-714-5411 or at info@librenaturals.com

 

Order Cancellation and Changes

If you need to make a change prior to shipment, please contact us toll free at 1.866.714.5411 and quote your order number.  Order cancellations or changes to your order may not occur once an order has been shipped.

 

Change of Shipping Address

If you require the shipment address to be changed once an order has been shipped, you will be charged a redirection fee.  This fee is what Fedex charges us and ranges from $10 to $50 depending on your location and is payable by credit card when the change is requested.  Please ensure that you type in the correct shipping address upon checkout.

If the change of shipping is required due to our mistake, you will have your order redirected to you at no charge.

 

Return Policy

For the safety of all Libre Naturals’ customers we do not return food items, regardless of their condition, therefore all sales at Libre Naturals are final.

Ingredients, nutrition and allergens for all Libre Naturals’ products are posted on each product's page, and it is a customer's responsibility to read and understand them, contact us to ask questions if necessary, and to select only those items that are safe for their specific diet.

 

Order Tracking

When your order is shipped from our Blaine, WA, shipping warehouse the Fedex shipping system will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package. 

 

Chocolate Shipment Policy

When shipping chocolate items, there is a risk of product damage during warm weather or when shipping to warmer climates.  If you choose to ship any products that have chocolate in them, you assume the risk of this possibility when you place an order for those items with Libre Naturals Inc.

If granola bars do get overheated, the granola bars and chocolate should resume their shape if left to return to room temperature without being handled.  The heat will not  affect the taste or quality of the bars although long term shelf life may be compromised.

Any chocolate that has been heated and then cooled may get "bloom", a gray surface on the chocolate.  Bloom is not harmful and does not change the quality of the chocolate; it's simply the cocoa fat coming to the surface of the chocolate.  If bloom is visible on our bulk organic chocolate chips, it will disappear as soon as the chocolate is exposed to heat again upon baking.

 

Damaged Shipment

With the exception of melted chocolate, if any package arrives obviously damaged, refuse the package and have it sent directly back to us.  If possible, please take pictures as well before refusing the package.  Upon receipt of that package, we will replace the damaged contents and ship the replacement immediately with no additional cost to you. 

Please notify us of your damaged shipment claim within 24 hours of the initial shipment with our customer care team at 1-866-714-5411 or at info@librenaturals.com.

If you don't see any obvious damage until you open your package, please take pictures of the shipment and send them to us via email within 24 hours of receipt of the package.  We will then begin the claims process with Fedex and advise you on how we'll replace your damaged products and what to do with your damaged order.

 

Missing Shipment

Please allow the full shipping time indicated above to elapse before contacting us about a missing shipment unless you see by your tracking link that Fedex has indicated a problem.  We can then work with Fedex to track down your shipment.

If you have given permission for the driver to leave the shipment when you were not home, Libre Naturals is not responsible for the missing shipment.  We strongly suggest that you provide a shipping address where you know someone will be present during the day.  Many people choose to ship to their work address for this reason.

 

Special Delivery Instructions

Unfortunately, Fedex does not accept special delivery instructions.