Shipping and Return Policies


Standard Ground (5-10 business days):  Orders are shipped from our manufacturing facility in Duncan, BC, CANADA.  Weekends and holidays are not included in business days.  The total delivery time includes the time it takes to process your order plus actual shipping time through Canada, US Customs and FDA clearance and then shipping time in the USA.

Fedex International Air (2-3 business days):  Orders are shipped from our manufacturing facility in Duncan, BC, CANADA and the charge quoted is what Fedex charges by weight for International Air to the USA from our location.  We do not add any additional charges.

Weekends and holidays are not included in business days.  The total delivery time includes the time it takes to process your order plus actual shipping time in the USA which may take more or less time dependent upon whether you are in a major urban area.  Please note that depending on the time of day you place your order, the shipment may not go out until the following business day due to Fedex cut-off times.

We have limited the air shipment value so that US Customs and FDA clearance fees are not applied as American consumers are allowed to bring in orders up to $200 with no additional clearance fees.   If you must air ship an order valued at over $200, please call us and we will charge you the $40 US Customs and FDA clearance costs that we are charged.  This shipping option is not covered by any free shipping offers or coupons at any time.

Delivery Times:  All deliveries by Fedex take place during regular business hours from Monday through Saturday for home delivery.  If you are not home and the driver feels it is unsafe to leave a package, a notice will be left with further instructions for redelivery or a pickup location.  To avoid this, we suggest you ship to an address where someone is available to receive the delivery during business hours, such as your workplace.  Any shipments going to a workplace will be delivered during regular business hours, Monday through Friday.

If you order from the Libre Naturals online store over the weekend, on a Canadian holiday or after 10 am on a business day, your order will not be processed until the next business day under normal business volume conditions.

Please note that, with the exception of APO addresses, Fedex cannot deliver to PO boxes.  Please use only your street address.

Shipping Costs

Order Amount

Standard Ground

Fedex International Air



Fedex Quote




Fedex Quote



US Customs and FDA

Your order will pass through both US Customs and FDA clearance.  Please note that US Customs/FDA may choose at any time to detain a package and may require further information from the US recipient before releasing the package, regardless of the method of transport or value of the package. Although extremely rare in our many years of experience, any delays and/or demanded information are due to US Customs/FDA and are completely beyond our control.

If, for any reason, you receive a bill for these services, please let us know within 24 hours toll free at 1-866-714-5411 or at


Order Cancellation and Changes

If you need to make a change prior to shipment, please contact us toll free at 1.866.714.5411 and quote your order number.  Order cancellations or changes to your order may not occur once an order has been shipped.


Change of Shipping Address

If you require the shipment address to be changed once an order has been shipped, you will be charged a redirection fee.  This fee is what Fedex charges us and ranges from $10 to $50 depending on your location and is payable by credit card when the change is requested.  Please ensure that you type in the correct shipping address upon checkout.

If the change of shipping is required due to our mistake, you will have your order redirected to you at no charge.


Return Policy

For the safety of all Libre Naturals’ customers we do not return food items, regardless of their condition, therefore all sales at Libre Naturals are final.

Ingredients, nutrition and allergens for all Libre Naturals’ products are posted on each product's page, and it is a customer's responsibility to read and understand them, contact us to ask questions if necessary, and to select only those items that are safe for their specific diet.


Tracking Your Order

When your order is shipped from our Duncan, BC, warehouse via standard ground service, the Fedex shipping system will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.  Please note that your tracking information will show no movement until after it passes first through Canada and then US Customs and FDA clearance so it will appear that your order has not left our warehouse.  Once your package is cleared at the border in Blaine, Washington, Fedex will scan your bar code there and you will begin to see your shipment track in the USA.  This is also why, when you receive your package, you'll see our shipping address as Blaine, WA, even though it actually shipped from Canada.


Chocolate Shipment Policy

When shipping chocolate items, there is a risk of product damage during warm weather or when shipping to warmer climates.  If you choose to ship any products that have chocolate in them, you assume the risk of this possibility when you place an order for those items with Libre Naturals Inc.

If granola bars do get overheated, the granola bars and chocolate should resume their shape if left to return to room temperature without being handled.  The heat will not  affect the taste or quality of the bars although long term shelf life may be compromised.

Any chocolate that has been heated and then cooled may get "bloom", a gray surface on the chocolate.  Bloom is not harmful and does not change the quality of the chocolate; it's simply the cocoa fat coming to the surface of the chocolate.


Damaged Shipment

With the exception of melted chocolate, if any package arrives obviously damaged, refuse the package and contact us via the directions below.  If you receive a package and don't realize there is damage until you open it or it was left damaged on your doorstep, we require pictures and a description of the type and number of damaged items.  This is necessary for us to make the damage claim with Fedex as Libre Naturals is their customer since we are the shipper.

Please notify us of your damaged shipment claim and all photo documentation within 24 hours of the receipt of shipment with our customer care team at 1-866-714-5411 or at  

We will then begin the claims process with Fedex and advise you on how we'll replace your damaged products and what to do with your damaged order.  


Missing Shipment

Please allow the full shipping time indicated above to elapse before contacting us about a missing shipment unless you see by your tracking link that Fedex has indicated a problem.  We can then work with Fedex to track down your shipment.

If you have given permission for the driver to leave the shipment when you were not home, Libre Naturals is not responsible for the missing shipment.  We strongly suggest that you provide a shipping address where you know someone will be present during the day.  Many people choose to ship to their work address for this reason.


Special Delivery Instructions

Unfortunately, Fedex does not accept special delivery instructions.