The Unbaked Granola 10 lb Bulk Case: Vanilla Caramel

While no reputable manufacturer can 100% guarantee a level of zero risk, we have created strict allergen protocols to offer you products you can trust:

• All ingredient suppliers must provide written declarations about what the top 14 allergens/gluten are in their products and facilities as well as their protocols including product handling and staff training
• We conduct multiple food allergen/gluten tests on incoming raw ingredients plus random finished product testing using verified scientific procedures both in-house and with 3rd party labs.
• We have strict shipping and receiving policies including tracing and tracking all ingredients
• Staff training and contracts ensure that everyone from the office to shipping understands the severity of food allergies.  In fact, the entire Libre Naturals facility and grounds, including our lunch room, is peanut and tree nut free.
• All products are manufactured and/or packaged in our own dedicated facility free of the top 11 food allergens (plus the EU top allergens celery and lupin, as well as latex)
• The Libre Naturals facility is 3rd party certified SQF Level 2 under the Global Food Safety Intitiative (GFSI) standard which includes audited allergen control and training programs

No ingredients containing dairy are used in the Libre Naturals facility. This includes all derivatives such as casein or whey. Cocoa butter is not dairy but is the fat of the cocoa bean.

No ingredients containing egg are used in the Libre Naturals facility.

No ingredients containing fish are used in the Libre Naturals facility.

No ingredients containing gluten are used in the Libre Naturals facility.  All of our products are certified Gluten Free by the Gluten Free Certification Organization (GFCO) which has a standard of 10 parts per million (ppm), more stringent than the national standard of 20 ppm.

No ingredients containing mustard are used in the Libre Naturals facility.

No ingredients containing peanut are used in the Libre Naturals facility.

No ingredients containing sesame are used in the Libre Naturals facility.

No ingredients containing shellfish (including crustaceans) are used in the Libre Naturals facility.

No ingredients containing soy or its derivatives (i.e. soy lecithin) are used in the Libre Naturals facility.

No ingredients containing sulfite preservatives are used in the Libre Naturals facility.

No ingredients containing tree nuts i.e. almonds, cashews, pecans)are used in the Libre Naturals facility.  Canada, where our manufacturing facility is located, does not list coconut as a tree nut but the USA does. In any case, we treat coconut as a tree nut declaration with all of our suppliers.

No ingredients containing wheat are used in the Libre Naturals facility.

No latex gloves are used on any Libre Naturals production line. We use only medical grade, powder-free nitrile gloves.

All Libre Naturals granolas have flavors added to them that are indicated on the ingredient list as "natural flavor".  Please note that we do not add any additional flavors that are not already indicated in the name of the product. The kinds of flavors used are as follows:

Vanilla Caramel Granola: Vanilla

Blueberry Maple Granola: Maple

Additionally, we closely adhere to all food allergen labeling regulations and would declare any of the top 11 allergens or gluten as an allergen warning if the flavors were to contain a top food allergen or gluten.

The Libre Naturals facility is organized into two separate lines that are not separated by walls.  Manufacturing schedules are set up to minimize cross contamination between different products and/or varieties but it may not be completely avoided.  If you would like to review what ingredients we use in our facility, please check out our Ingredients page.

This declaration is accurate as of its last update in November 2018, but may change without further notice. Please read ingredient labels and online declarations every time you purchase.

International ground courier is our standard shipping method to the contiguous USA and we may use a variety of couriers such as Fedex, UPS and DHL. Orders are most often shipped from our manufacturing facility in Duncan, BC, CANADA but may at times also ship from our Amazon US warehouses. If you are located in Hawaii or Alaska, please contact us for other options.

The total delivery time includes the time it takes to process your order plus actual shipping time and US Customs and FDA clearance. Weekends and holidays are not included in business days.

Orders are shipped from our manufacturing facility in Duncan, BC, CANADA and the price quoted is what DHL charges by weight to your location.

The total delivery time includes the time it takes to process your order plus actual shipping time which may take more or less time dependent upon whether you are in a major urban area.  Please note that if you place your order on a business day after 10 am, Pacific Standard Time, the shipment can not go out until the following business day due to DHL cut-off times. Weekends and holidays are not included in business days.

All deliveries by International ground courier take place during regular business hours from Monday through Friday for home delivery.  If you are not home and the driver feels it is unsafe to leave a package, a notice will be left with further instructions for redelivery or a pickup location.  To avoid this, we suggest you ship to an address where someone is available to receive the delivery during business hours, such as your workplace.

If you order from the Libre Naturals online store over the weekend, on a Canadian holiday or after 10 am on a business day, your order will not be processed until the next business day under normal business volume conditions.

Please note that, with the exception of APO addresses, couriers cannot deliver to PO boxes.  Please use only your street address.

Your order will pass through both US Customs and FDA clearance and we cover this cost at no additional charge to you.  If, for any reason, you receive a bill for these services, please let us know within 24 hours toll free at 1-866-714-5411.

Please note that US Customs/FDA may choose at any time to detain and examine a package and may require further information from the US recipient before releasing the package. Although extremely rare in our many years of experience, any delays, examinations and/or demanded information are due to US Customs/FDA and are completely beyond our control.

If you require the shipment address to be changed once an order has been shipped, you will be charged a redirection fee. This fee is what the courier companies charge us and ranges from $15 to $50 depending on your location and is payable by credit card when the change is requested. Please ensure that you type in the correct shipping address upon checkout.

If the change is required due to our mistake, you will have your order redirected to you at no charge.

For the safety of all Libre Naturals’ customers we do not return food items, regardless of their condition, therefore all sales at Libre Naturals are final.

Ingredients, nutrition and allergens for all Libre Naturals’ products are posted on each product's page, and it is a customer's responsibility to read and understand them, contact us to ask questions if necessary, and to select only those items that are safe for their specific diet.

When your order is shipped from our Duncan, BC, Canada warehouse, our shipping system will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

When shipping chocolate items, there is a risk of product damage during warm weather or when shipping to warmer climates.  If you choose to ship any products that have chocolate in them, you assume the risk of this possibility when you place an order for those items with Libre Naturals Inc.

If granola bars do get overheated, the granola bars and chocolate should resume their shape if left to return to room temperature without being handled.  The heat will not  affect the taste or quality of the bars although long term shelf life may be compromised.

Any chocolate that has been heated and then cooled may get "bloom", a gray surface on the chocolate.  Bloom is not harmful and does not change the quality of the chocolate; it's simply the cocoa fat coming to the surface of the chocolate.

With the exception of melted chocolate, if any package arrives obviously damaged, refuse the package and contact us via the directions below.  If you receive a package and don't realize there is damage until you open it or it was left damaged on your doorstep, we require pictures and a description of the type and number of damaged items.  This is necessary for us to make the damage claim with the courier.

Please notify us of your damaged shipment claim and all photo documentation within 24 hours of the receipt of shipment with our customer care team at 1-866-714-5411 or at info@librenaturals.com.

We will then begin the claims process with the courier and advise you on how we'll replace your damaged products and what to do with your damaged order.

Please allow the full shipping time indicated above to elapse before contacting us about a missing shipment unless you see by your tracking link that the courier has indicated either a delivery problem or that your package was delivered yet you do not have it.  We can then work with the courier to track down your shipment.

If you have given permission for the driver to leave the shipment when you were not home, Libre Naturals is not responsible for the missing shipment.  We strongly suggest that you provide a shipping address where you know someone will be present during the day.  Many people choose to ship to their work address for this reason.